Roberto Ramos serves as Director of Patient Services & Operations at NewGen Health Group, where he oversees patient engagement, operational efficiency, facility management, inventory control, equipment maintenance, and day-to-day site operations. He plays a vital role in ensuring that every participant receives a seamless, high-quality experience while supporting the successful execution of clinical trials from startup through study completion.

With a strong focus on patient-centered care, Mr. Ramos works closely with research staff, investigators, sponsors, and participants to coordinate study visits, maintain operational readiness, and support participant retention efforts. His commitment to exceptional service helps create a welcoming environment that fosters trust, compliance, and long-term patient engagement.

Mr. Ramos is responsible for managing clinical supplies, investigational product support logistics, equipment calibration and maintenance, facility preparedness, vendor coordination, and operational workflows that allow studies to run efficiently and in compliance with regulatory requirements. His attention to detail and dedication to quality contribute significantly to NewGen Health Group’s ability to consistently deliver successful clinical trial outcomes.

As a key member of the leadership team, Mr. Ramos helps ensure that both patients and sponsors receive the highest level of support, reinforcing NewGen Health Group’s reputation for operational excellence, participant satisfaction, and high-quality research execution.

• Oversees patient services, site operations, and facility management.
• Focused on participant experience, retention, and engagement.
• Manages clinical supplies, inventory control, and study logistics.
• Coordinates equipment maintenance, calibration, and operational readiness. 
• Supports efficient study execution and protocol compliance.
• Strong emphasis on patient satisfaction and white-glove service.
• Ensures site preparedness for monitoring visits, audits, and sponsor visits.
• Collaborates closely with investigators, coordinators, sponsors, and CROs.
• Dedicated to operational excellence and continuous process improvement.
• Contributes to successful enrollment, retention, and study performance.